Refund Policy

Our Commitment to Quality

Kyramora Vitality is committed to providing high-quality, natural supplements and skincare products that support your wellness journey. We understand that every individual's experience with natural products can vary, and we want you to be completely satisfied with your purchase.

This Refund Policy outlines the terms and conditions under which refunds may be requested for products purchased from Kyramora Vitality. Please read this policy carefully before making a purchase.

Last updated: December 2023

Refund Eligibility

To be eligible for a refund, your request must meet the following criteria:

Time Frame

• Requests must be made within 30 days of the original purchase date
• Products must be returned within 45 days of the purchase date
• Requests submitted after these time frames will not be eligible for refund

Product Condition

• Products must be in their original, unopened packaging
• Sealed supplements and skincare products only
• No refunds will be provided for opened or used products

Purchase Method

Refunds are available for products purchased directly from Kyramora Vitality through our website or authorized partners. Products purchased from third-party retailers are subject to that retailer's return policy.

How to Request a Refund

If you believe your purchase qualifies for a refund, please follow these steps:

Step 1: Contact Us

Initiate your refund request by contacting our customer service team. You can reach us through:

• Email: [email protected]
• Phone: +421 723 583 807
• Online contact form on our website

Step 2: Provide Information

When contacting us, please provide the following information:

• Order number or purchase confirmation
• Date of purchase
• Reason for the refund request
• Product details (name, size, quantity)
• Photos of the product packaging (if requested)

Step 3: Return the Product

Once your request is approved, we will provide you with return shipping instructions. You will be responsible for return shipping costs unless the return is due to our error (such as wrong product shipped or damaged goods).

Step 4: Refund Processing

Upon receipt and inspection of the returned product, we will process your refund within 5-7 business days. You will receive an email confirmation once the refund has been processed.

Refund Processing Time

The time it takes to receive your refund depends on your original payment method:

Credit/Debit Cards

• Processing time: 3-5 business days
• Additional time may be required by your bank or card issuer

Bank Transfers

• Processing time: 5-10 business days
• Depends on your bank's processing time

Digital Wallets

• Processing time: 1-3 business days
• Varies by wallet provider

Please note that while we process refunds quickly, the time for the funds to appear in your account depends on your financial institution's policies.

Refund Amount

The refund amount will be calculated as follows:

Full Refund

• Product price (excluding shipping)
• Original shipping costs (if applicable)
• Return shipping costs (if Kyramora Vitality error)

Partial Refunds

In some cases, partial refunds may be offered for damaged or defective products. The amount will be determined based on the product's condition and market value.

Exclusions

• Discounts or promotions applied at purchase are not refunded
• Gift wrapping or special packaging fees are not refundable
• Taxes paid on the purchase may not be refundable depending on local regulations

Exceptions and Limitations

While we strive to accommodate all reasonable refund requests, there are certain situations where refunds cannot be provided:

Opened or Used Products

For health and safety reasons, supplements and skincare products that have been opened or used cannot be refunded. This is to prevent potential contamination and ensure product integrity.

Expired Time Frames

Refund requests submitted after the 30-day window from purchase date will not be accepted. This allows us to maintain inventory freshness and quality control.

Change of Mind

Due to the nature of our natural health products, we cannot accept returns based solely on change of mind or personal preference after opening the product.

Special Orders

Custom or special-order products may not be eligible for refund unless they arrive damaged or incorrect.

Promotional Items

Free samples, promotional items, or bonus products included with purchases are not eligible for separate refunds.

Product Quality Guarantee

At Kyramora Vitality, we are confident in the quality of our natural supplements and skincare products. However, we understand that results can vary based on individual factors such as lifestyle, diet, and overall health.

Quality Issues

If you receive a product that is damaged, expired, or not as described, please contact us immediately. We will arrange for a replacement or full refund at no cost to you.

Customer Satisfaction

Your satisfaction is our priority. If you have any concerns about product quality or effectiveness, our team is here to help. We may offer solutions such as product exchanges, store credit, or alternative product recommendations.

Medical Disclaimer

Please remember that our products are dietary supplements and cosmetic items, not medications. Results are not guaranteed, and individual experiences may vary. Always consult with a healthcare professional before starting any new supplement regimen.

International Returns

For customers outside Slovakia, additional considerations may apply:

Customs and Duties

Customers are responsible for any customs duties, taxes, or import fees incurred when returning products internationally. These costs will not be reimbursed.

Shipping Restrictions

Some countries have restrictions on importing supplements or skincare products. We are not responsible for products that cannot be returned due to local regulations.

Processing Times

International refunds may take longer due to banking and customs processing times.

Changes to This Policy

Kyramora Vitality reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify customers of significant changes via email or website announcements.

Your continued use of our services after any changes indicates your acceptance of the updated Refund Policy. We encourage you to review this policy periodically.

Contact Us

If you have questions about our Refund Policy or need to initiate a refund request, please contact us: